Korean developer Smilegate’s launch of CrossFireX on Xbox consoles has been long-awaited, but its arrival has been plagued by a number of frustrating performance issues. So much so, in fact, that executive producer Sooro Boo has issued an apology to fans and delivered an update as to the immediate future of the game.

‘Mr. Boo,’ as he’s known admits in this latest update that Smilegate has “inadvertently disappointed many of our players and fans” by launching CrossFireX in its current state before highlighting the developer’s plan of action to tackle a number of key concerns. Here’s the overview:

CrossFireX is a console remake of CrossFire, the popular 2007 Counter-Strike clone. It is available exclusively on Xbox One, Series X/S. The game is best known for its multiplayer modes, but CrossFireX comes with a new campaign developed by Remedy Entertainment. CrossFireX was first revealed during X019.

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